Card Safe Support

Help with the Card Safe mobile app

Use this page for help with account access, gift-card organization, sharing, marketplace activity, hosted checkout, refunds, or account deletion.

Before contacting support

Include the feature you were using and what you expected to happen.
For a purchase or reload issue, include the transaction or reference ID shown in Card Safe. Do not email a full payment-card number.
You can delete your Card Safe account from Profile in the app after resolving pending or disputed marketplace transactions.

Email the support team. Do not include gift-card PINs, full gift-card numbers, payment-card numbers, passwords, or verification codes.